Shipping policy

Effective Date: November 13, 2026 

Store: The Fan Girl Nation / Ambar Driscoll Ltd

Contact: help@thefangirlnation.com

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.

You’ll receive another notification once your order has shipped.

During peak periods or sales, processing times may be slightly longer — we’ll notify you if there are any significant delays.

2. Domestic Shipping (UK)

We offer nationwide delivery across the United Kingdom.

Orders are typically delivered within 2–5 business days after dispatch.

Carriers: Royal Mail, DPD, or other reputable couriers depending on your location and item size.

Standard Shipping: Flat rate or calculated at checkout.

Express Delivery: Available at an additional cost (if offered).

3. International Shipping

We ship worldwide 🌍

International delivery times vary depending on the destination and customs clearance, but typically range from 7–21 business days.

Shipping costs are automatically calculated at checkout based on location, size, and weight.

Customers are responsible for any customs duties, import taxes, or fees charged by their destination country.

We are not responsible for delays due to customs processes or international postal services.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.

Tracking information may take up to 48 hours to become active.

If you haven’t received your tracking details within 5 business days, please contact us at help@thefangirlnation.com

5. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

If you notice an error after placing your order, email help@thefangirlnation.com immediately — we’ll do our best to update it before dispatch.

6. Lost or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, contact us as soon as possible with your order number and photos (if applicable).

We’ll work with the courier to investigate and offer a replacement or refund where appropriate.

7. Questions

For any shipping-related questions, please contact us at:

📧 help@thefangirlnation.com